01Who we are
Shaka Waikiki Car Rental operates only from our Waikiki desk at Hilton Waikiki Beach Resort & Spa, 2500 Kūhiō Ave, Honolulu, HI 96815.
Questions about privacy or your data: bookings@shakawaikikicars.com or +1 (808) 252-9850.
02Information we collect
We collect only what we need to rent you a car safely, verify that you meet our driver and insurance requirements, process payment, and support your reservation.
- Identity and contact details — name, email, phone, and mailing address.
- Driver credentials — driver's license number, issuing state or country, expiration date, and images of the license (and any additional drivers' licenses you provide).
- Insurance details — coverage type, carrier, policy number, expiration, and optional photos of your insurance card or policy.
- Rental details — pickup and return dates and times, vehicle class or assigned vehicle, and records needed to complete your rental (including condition, mileage, fuel, and related notes).
- Payment information — card payments are processed by our payment processor (Stripe). We do not store full card numbers on our servers. We may keep payment status, amounts, and processor references needed to authorize, capture, refund, or charge amounts you agree to.
- Agreements and signatures — your typed name, the time you signed, and a copy of your signed rental Terms & Conditions.
- Communications — messages related to your reservation (such as confirmations, receipts, cancellation notices, and rental summaries) and messages you send us.
- Membership account data — if you create an account, the information needed to sign you in and associate bookings with your email.
- Vehicle documentation — photos or video used to document vehicle condition when your rental begins or ends.
- Technical data — limited device and connection information (such as IP address) used to keep our website secure and prevent abuse.
03How we collect information
- Directly from you on our website, by email or phone, or in person at our Honolulu desk.
- From our staff when they help complete or update your reservation.
- From trusted service providers that process payments, deliver email, and securely host our website and records (see Sharing).
- Automatically through cookies or similar technologies needed for sign-in sessions and basic site security.
04How we use information
We use your information to run your rental safely and accurately — not to sell it or build advertising profiles.
- Provide, confirm, modify, extend, or cancel your rental at our Honolulu location.
- Verify age, identity, driver's license validity for the rental period, and insurance requirements.
- Assign a vehicle and document its condition.
- Process payments, deposits or authorizations, refunds, cancellation fees, and post-rental charges you agreed to.
- Send transactional messages about your reservation when needed.
- Prevent fraud, protect our vehicles and staff, and enforce our Terms & Conditions.
- Comply with law and handle insurance or damage claims when necessary.
06How we keep your information safe
Reservation records and supporting documents (such as license images, insurance photos, and signed agreements) are stored with access limited to our systems and authorized staff. Uploaded documents are not made publicly available on the internet.
We use reasonable safeguards appropriate to the sensitivity of this information, including encryption in transit and restricted access. No system is perfectly secure, but we take practical steps to protect what you share with us.
07How long we keep information
Rental records (including related payment, license, insurance, signature, and vehicle-condition information) are kept for up to two (2) years after the rental, unless a longer period is required for an open claim, unpaid balance, or legal obligation.
Membership account information may be stored while your membership remains active. If you close your account, we remove membership credentials when practicable, except for information we must retain with a related rental record under the two-year rule above.
09Your choices and requests
You may ask us about the personal information we hold, request a correction, or ask us to delete information where appropriate.
- Email bookings@shakawaikikicars.com with the subject “Privacy request” and enough detail for us to find your records (for example confirmation code and full name).
- We may need to verify your identity before fulfilling a request.
- We may keep certain information when required by law or needed for an open claim, unpaid balance, or the retention periods described above.
- Messages needed to complete your rental (confirmations, receipts, and similar) are transactional and may still be sent even if you decline optional marketing. We do not rely on marketing emails as part of our core service.
10Visitors from outside Hawaii
Many of our customers travel to Oʻahu from other states or countries. We still operate only as a Honolulu rental desk. Information you provide is used to fulfill and protect your local rental here in Hawaii.
Our service providers may process data in the United States. If you are visiting from another country, your information may be processed in the U.S., which may have different privacy laws than your home country. We take the same care with visitor data that we take with local customer data.
11Children
Our rentals are limited to drivers who meet our minimum age requirements (generally 25 or older, as stated in our Terms). We do not knowingly collect personal information from children under 16. If you believe a child provided information to us, contact us and we will delete it when appropriate.
12Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective date” at the top of the page will change when we do. Continued use of our website or services after an update means you accept the revised Policy.
13Contact us
Shaka Waikiki Car Rental
2500 Kūhiō Ave
Honolulu, HI 96815
Email: bookings@shakawaikikicars.com
Phone: +1 (808) 252-9850